![]() This does not affect your statutory rights.Jump to Recipe Jump to Video Print Recipe you haven't entered any personal data on to the product.it's undamaged and unused (excludes normal examination of the product as you might do in store).you've kept all original packaging and labels.Please return any unwanted item, unless faulty, in its original condition. This includes items you've purchased in sale events Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.Unless faulty, this should be within 30 days of purchase.If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.This includes items you've purchased in Clearance events. Once returned, we’ll refund the person who originally placed and paid for the order, by the same means the order was placed with within 14 days. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused. Unless faulty, this should be within 30 days of receiving your order. If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. By return email you will be advised if a refund will be issued or a replacement sent and arrangements made for the damaged item. Please retained your proof of postage.Īll items that have arrived damaged must be reported within 3 days of receiving the item, by emailing Please include pictures of the damage, the packaging used and the box it arrived in. This can then be dropped off at any post office. Once the item has been returned in it's original condition a full refund (excluding postage & packaging costs) will be processed within 14 days of receiving the item.Īll faulty items must be reported within 5 days of receiving the item, by emailing will then receive by email a returns form to be fill in and included in the parcel, plus a pre-paid returns label to be attached to the parcel. Gift Envy, Returns, Village Farm Business Park, Foston on the Wolds, Driffield, East Yorkshire, YO25 8BJ We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. By original condition, we'd expect this to mean that you've kept packaging and labels, and that the item is unused and undamaged.īuyer to pay return postage costs. ![]() Please email if you wish to return an product, by return email you will receive a returns form to include in your parcel. If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase (delivery note or Invoice) and we'll exchange or refund it. ![]() ![]() So please be aware your products maybe packaged on arrival in a recycled box as we are just trying to help the environment a little bit.Ĭlick here to read Sparkle's Delivery Policy This includes delivery boxes and filling. We as a company try to recycle packaging as much as possible. Please note this is not a guaranteed service. Delivery service used is Royal Mail Tracked 24. Orders placed after 12 noon will be despatched the next working day. Delivery within 1-2 workings days once despatched. Please note this is not a guaranteed service.Įxpress Delivery costs £5.99. Delivery service used is either Royal Mail Tracked 48, Royal Mail 2nd Class or Parcelforce 48. Delivery within 3-5 working days once despatched. Standard Delivery costs £3.99 to UK mainland only (excluding Scottish Highlands & Islands). ![]()
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